At Luxury SPC Flooring Store, we will provide you with an easy and reliable experience throughout. We provide you with quality flooring with no defects, from selecting the ideal design to the final installation. But we know that not everything works out right. If this happens, the return policy of Luxury SPC Flooring will help you out, through which you can return or get a refund for your flooring material.
Return Policy of Luxury SPC Flooring | Simple & Easy
When Can You Demand a Refund?
We will take back or return orders under the following conditions:
Wrong Material Delivered:
If the flooring you get is not as per your order in terms of design, size, or type, we will do a speedy replacement or give you a full refund. This will be done by our team at no additional expense to you.
Defective Material:
When SPC flooring comes with obvious damages, defects, or quality problems, you can call us to ask to be refunded. Our team can analyze the problem, verify it, and proceed with a replacement or a refund.
Unused Material:
You can ask to be returned in case you change your mind after delivery. The material should be unutilized, uninstalled, and in its original package. Within 14 days of delivery, return requests are processed.
Which Flooring Material Can Not Be Refunded or Returned?
Here are some flooring materials that are non-refundable and returnable because of these possibilities:
Customize Orders:
We will not return flooring material that has been cut, designed, or prepared to the customer’s requirements so that they can have it installed in a specific location, unless our fault is due.
Discounted Flooring:
Flooring bought under sales or other promotions cannot be returned, unless they are defective or damaged at the time of delivery.
Installed or Used Flooring:
Unless it is our fault. We will not return flooring material that has been cut, designed, or prepared to the customer’s requirements so that they can have it installed in a specific location.
How to Start the Process of Return?
You can get your returns by following these steps, which is not a difficult process.
Step 1: Contact Our Team
Contact us and provide your order details and the reason why you returned. This assists us in learning about your situation fast.
Step 2: Request Review
Our team will consider your request and might request pictures or more information to confirm the problem.
Step 3: Return Approval
After receiving your request, we will instruct you on the next steps and give you instructions.
Step 4: Return the Material.
You have to return the flooring material in its original packaging in a well-sealed package as suggested.
Step 5: Final Process
Once we have the material and verified it, we will do a refund, replacement, or exchange depending on your situation.
Who Takes Return Shipping Responsibility?
Our Responsibility:
In the case of a damaged material, incorrect delivery, or any other problem on our part, we will pay all the shipping costs back.
Customer Responsibility:
In case the return is caused by a change of mind or preference, the customer will have to cover the costs of shipping the returns.
Luxury SPC Flooring Promise To Its Customers
We believe that Luxury SPC Flooring Dubai makes things easy for the customers. We understand that flooring is a big investment, and you require a service that helps you even after delivery.
Our team is ready to assist you with any issues. We are good listeners, fast reactors, and we will take you through the process step by step. Our attention is to provide you with easy solutions rather than confusing you.
We treat each case with care and attention, whether it is a minor problem or a complete turnaround. We want to ensure that you feel at ease and confident in selecting our services. We care about your satisfaction, and we always strive to leave you with a good experience.